Privacy Policy

Last updated: 1st January 2026

Data Controller Information

This privacy policy explains how trivandelo.top d.o.o. (registration number: 974631825) collects, uses, and protects your personal data when you visit our website or use our services. We are the data controller responsible for your personal information under the General Data Protection Regulation (GDPR).

Contact details:

• Company: trivandelo.top d.o.o.
• Address: Držićeva ulica 57, 10567 Zagreb, Croatia
• Phone: +385 18819817
• Email: [email protected]

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you visit our website. The data we collect includes:

Information You Provide

• Contact details (name, email address, phone number, company name)
• Messages and enquiries submitted through our contact forms
• Newsletter subscription information
• Any other information you choose to provide when contacting us

Information Automatically Collected

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage data and navigation patterns
• Referral sources and exit pages

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• To respond to your enquiries and provide customer support
• To deliver our enterprise data security governance services
• To send you newsletters and marketing communications (with your consent)
• To improve our website functionality and user experience
• To analyse website traffic and user behaviour
• To comply with legal obligations and regulatory requirements
• To protect our business interests and prevent fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Legitimate interests: For website analytics, security, and business operations
• Contract performance: To provide services you have requested
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist in our business operations (subject to confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or acquisition

International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact enquiries: 3 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Website analytics data: 26 months (Google Analytics default)
• Legal and compliance records: As required by applicable law

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right of rectification: Correct inaccurate or incomplete information
• Right of erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Opt out of certain types of processing
• Right to withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or +385 18819817. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection principles

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +385 18819817
• Post: trivandelo.top d.o.o., Držićeva ulica 57, 10567 Zagreb, Croatia

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe we have not handled your personal data appropriately.